Faulty or not as described: if something you bought from the Redbacks store is faulty, damaged, or not what was described, contact us at info@chadstonelacrosse.com.au. We'll repair, replace or refund it, as the Australian Consumer Law requires. These rights can't be excluded and this policy doesn't limit them.

Wrong size or change of mind: we're happy to swap sizes or give a store credit or refund within 14 days of you receiving your order, as long as the item is unworn, unwashed and still has its tags. Size swaps depend on stock. We can't accept change-of-mind returns on items personalised with a name or number; mouthguards, socks and other items we can't resell for hygiene reasons; or event tickets, unless the event is cancelled.

How to return an item: email info@chadstonelacrosse.com.au with your order number, then bring the item back to the club on a pick-up day.

Refunds go back to the card or account you paid with, usually within 5-10 business days of us receiving the item.

Event tickets: if we cancel an event, you'll get a full refund. If an event is postponed, your ticket is valid for the new date, or you can ask for a refund.

Donations to the Junior Program are made through the Australian Sports Foundation and are handled under their terms. They aren't refundable through the store.